Introduction

This 2-day course is designed to equip delegates with the knowledge and practical skills to create your own Quality Management System (QMS). Discover the actions, tools and techniques required to design, implement or improve a QMS including procedural and process information.

Duration

2 Days, 9.00 – 17.00

Who should attend?

Typically professionals who:

• Manage compliance obligations including statutory and regulatory requirements
• Are responsible for processes within an organisation
• Manage documentation and records keeping programs and systems
• Manage or oversee supplier and contractor quality-related performance
• Manage compliance or quality-related conformance audit programs
• Conduct strategic management reviews of quality-related performance outcomes
• Manage or oversee issue resolution relating to product, service or process quality
• Manage or overview improvement initiatives to enhance some aspect of quality

Course objectives

Learn how to bring the necessary discipline and control to your operations with strategies to identify problems, assign resources and evaluate and improve the effectiveness of your system.

Course content

• Understanding the elements of a QMS
• Establish the scope and purpose of a QMS based on stakeholder needs and expectations
• Design a QMS framework incorporating process management tools and techniques
• Undertake GAP analysis and document processes incorporating operational controls
• Implement or improve a QMS framework using training, communication and performance monitoring tools and techniques
• Evaluate performance results and implement improvements

What are the benefits

As a contributor to Continuous Personal Development, this course offers valuable day to day knowledge and skills essential to an efficient quality management system.

In-House Courses

Offering better value for money, they can be designed to closely match your specific requirements.

Style of Delivery and Course Leaders

Our course leaders have extensive experience in Quality Management across a wide range of sectors including manufacturing, service and professional organisations including Local, National and International Government. This wide experience enables them to make the course more interesting by using their relevant examples and case studies during workshop discussions.

Our team of staff has extensive experience of working across cultural boundaries, through their work in Europe, Africa, the Middle East, Asia and the Americas.

Certification

Delegates successfully completing the course will be awarded an iqms Learning certificate of Attainment