With increasing complexity and demands of organisational processes there is a pressing need to ensure operational efficiency never drops. When it does, or where faults occur, it is critical that staff are equipped with the skills to investigate, determine cause(s) of the error and point to a solution. This investigation must be robust and always conducted in a time sensitive environment. Root Cause Analysis is an investigation process within the field of ISO Standards Management Systems such as ISO 9001 (Quality), ISO 14001 (Environmental) and ISO 45001 (Health & Safety) for example. This course will equip delegates with the knowledge, practical methods and skills to use RCA effectively in a variety of fault-finding applications.Duration1 Day, 09.00 – 17.00Who should attend?Routed in industry, RCA techniques are now commonplace in both product and service environments. Those with a responsibility in process efficiency at any level will benefit from understanding a range of proven methodologies used to conduct a robust root cause investigations and analyses to drive change and improve performance.Course contentThis course covers a range of RCA techniques and skills and uses a complex Case Study featuring an organisation which has established an Integrated Management System. The Case Study facilitates your Root Cause investigations to be conducted with a Quality, Environmental or Health & Safety focus as your investigation and learning brief demands. The course will cover; RCA Process What is Root Cause Analysis (RCA)? What are the steps involved in an RCA process? What methodologies are used within RCA? What are various types of causes? What are best practice guidelines when performing an RCA? What are pitfalls of RCA that you need to be aware of? 5 Whys What is the 5 Whys technique? What is the 5Ws1H technique? How can you use these for RCA? Questioning Skills How can you use a structured approach to make sure you ask the right questions? How to use this structured approach to make sure you ask a diverse set of questions about all potentially involved areas and processes? Evaluating Impact of Change and Decisions How to look forward to evaluate the impact of a change or a new decision on the current state? How to use this forward-looking approach systematically and correctly to get meaningful results? Cause and Effect Diagrams What is a cause-and-effect diagram? What is a fishbone diagram? How can you use this technique to search for root causes? Appreciation Technique What is appreciation technique? Often referred to as the “So What” approach used to consider the consequence of an upcoming change? Pareto Analysis What is Pareto principle? How can you use the Pareto Principle to prioritise your RCA approach systematically to avoid misdirecting resources and wasting time and money focusing on the wrong issues? Impact Analysis What is impact analysis? How can you use a powerful matrix to evaluate and focus on high-risk areas first? What are the 5 steps involved in an impact analysis? What are the benefitsConfident in Root Cause Analysis, those trained will be equipped to plan an investigation, prioritise time, question effectively, understand the relationship between cause and effect and apply risk-based thinking to identify suitable solutions.In-House CoursesOffering better value for money, they can be designed to closely match your specific requirements.Style of Delivery and Course LeadersOur course tutors are approved training providers, approved by BRCGS, CQI and IRCA, IEMA and Highfields Qualifications. They are qualified and experienced with extensive practical knowledge across a wide range of industrial, technical, product and service and commercial sectors.CertificationAll delegates will be awarded a certificate verifying attendance and satisfactory completion of the course.
Business Improvement Courses
This 5 day internationally recognised training program is designed for those people who require a working understanding of the techniques and principles of Lean 6 Sigma to a project management level.DurationTotal of 5 days with the first 2 days being Yellow Belt. 9.00-16.00 (including an exam on days 2 and 5)Who should attend?Lean Six Sigma is used across all sectors and all different sizes of business. Manufacturing Health Services Financial Services Retail Government Services Education Oil and Gas Services Logistics and Supply Chain Services Lean 6 Sigma Green Belt is for those who will ‘lead’ improvement projects. Typically, process problems may be present but the route cause unknown, therefore by using Lean AND Six Sigma methodologies (DMAIC) together with data driven decision making, cause can be established and permanent corrective action implemented.Course objectivesLean Six Sigma provides a comprehensive and proven approach for the positive transformation of any organization by using the principles, methods, tools, and techniques to improve the key processes that make up the organization. Lean Six Sigma specifically offers the following benefits: Improved Quality of products and services Lower amounts of defects, scrap, and rework Improved delivery times Reduced waiting times Reduced costs Improved customer satisfaction Improved employee morale Course content Using previously discussed lean tools together with Six Sigma methodologies the delegates will be able to investigate route cause of process issues. Define – Project scope, benefits of implementation Measure & Analyze – Current state (Value Stream Mapping, 7 Quality Tools) Improve – Identify and pilot improvement Control – Agreed improvement to ensure sustainability What are the benefitsIn order to demonstrate a good understanding of the topics discussed, there is an examination on Day 2 (YB) and Day 5 (GB) of this course. This is a multi-choice open book exam. On successful completion, delegates can call themselves certified Lean 6 Sigma Green Belts and have the knowledge to lead process improvement teams. Having several Green Belt within the organization will give ownership in applying continuous improvement to make their processes Safer, Easier, Better, Faster and Cheaper resulting in improved customer satisfaction and business stability.In-House CoursesOffering better value for money, they can be designed to closely match your specific requirements.Style of Delivery and Course LeadersThis course is delivered in partnership with Lean 6 Services. Our course leaders have extensive industrial experience. They are qualified and experienced Process / Operational Managers with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the AmericasCertificationDelegates successfully completing the course will be awarded an ILSSI (International Lean Six Sigma Institute) Accredited training certificate.
This highly interactive 3 day internationally recognised training program is designed for those people who require a basic understanding of the techniques and principles of Lean. We do not touch on heavy statistical analysis during Lean Foundation or Practitioner program. Please see Lean 6 Sigma Programs.Duration3 Days, 9.00-16.00 (including exam on the final day)Who should attend?Lean is used across all sectors and all different sizes of business. Manufacturing Health Services Financial Services Retail Government Services Education Oil and Gas Services Logistics and Supply Chain Services Lean Practitioner is intended for those who plan to lead process improvement project and / or problem-solving activities. Ideally, they would be supported by a number of staff who have completed the Lean Foundation course.Course objectivesThis course is for those businesses who feel they do not want or need to use heavy statistical analysis. Lean provides an understanding of a proven approach for the positive transformation of any organization by using the principles, methods, tools, and techniques to improve the key processes that make up the organization. The course is intended for the delegates to ‘think differently’ during their working day to work smarter, not harder. Lean specifically offers the following benefits: Improved Quality of products and services Improves efficiency Improved delivery times Reduced waiting times Reduced costs Improved customer satisfaction Improved employee morale Course contentThis course takes a deeper dive into some of the subjects already discussed in the Foundation element, in addition: Respect for people Building Lean Teams Visual Management Advanced VOC & CTQ Lean Metrics Advance Problem Solving Prioritization tools – Pugh Matrix Value Stream Mapping What are the benefitsIn order to demonstrate a thorough understanding of the topics discussed, there is an examination on Day 3 of this course. This is a multi-choice open book exam. On successful completion, delegates can call themselves certified a Lean Practitioner and have the knowledge to lead process improvement teams. Having several Practitioners within the organization will give ownership in applying continuous improvement to make their processes Safer, Easier, Better, Faster and Cheaper resulting in improved customer satisfaction and business stabilityIn-House CoursesOffering better value for money, they can be designed to closely match your specific requirements.Style of Delivery and Course LeadersThis course delivered in partnership with Lean 6 Services. Our course leaders have extensive industrial experience. They are qualified and experienced Process / Operational Managers with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the AmericasCertificationDelegates successfully completing the course will be awarded an ILSSI (international Lean Six Sigma Institute) Accredited training certificate.
This highly interactive 1 day internationally recognised training program is designed for those people who require a basic understanding of the techniques and principles of Lean. We do not touch on heavy statistical analysis during Lean Foundation or Practitioner program. Please see Lean 6 Sigma Programs.Duration1 Days, 9.00-16.00Who should attend?Lean is used across all sectors and all different sizes of business. Manufacturing Health Services Financial Services Retail Government Services Education Oil and Gas Services Logistics and Supply Chain Services Lean Foundation is the first step to becoming a ‘Practitioner’ and is the beginning of the journey of behavioural and cultural change. All employees can benefit from this course enabling them to understand the methodologies and assist those who are involved in process improvement activities.Course objectivesThis course is for those businesses who feel they do not want or need to use heavy statistical analysis. Lean provides an understanding of a proven approach for the positive transformation of any organization by using the principles, methods, tools, and techniques to improve the key processes that make up the organization. The course is intended for the delegates to ‘think differently’ during their working day to work smarter, not harder. Lean specifically offers the following benefits: Improved Quality of products and services Improves efficiency Improved delivery times Reduced waiting times Reduced costs Improved customer satisfaction Improved employee morale Course content Lean basics – The principles Lean tools - 5s, Waste, Single piece flow, Process levelling, Standardization Process Stapling – Process Flow Voice of the customer and Critical to Quality Kaizen Activities / Mistake Proofing / Quick Change Over (SMED) Just in Time Total Productive Maintenance Problem Solving What are the benefitsThere is no examination during this course, as the delegates are fully engaged throughout the day. At the end of the course, they will be equipped with the knowledge required to understand basic process improvement techniques, their benefits and some of the terminology used in readiness to assist their co-workers. Participation is the only requirement.In-House CoursesOffering better value for money, they can be designed to closely match your specific requirements.Style of Delivery and Course LeadersThis course is delivered in partnership with Lean 6 Services. Our course leaders have extensive industrial experience. They are qualified and experienced Process / Operational Managers with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the AmericasCertificationDelegates successfully completing the course will be awarded an ILSSI (International Lean Six Sigma Institute) Accredited training certificate.
This highly interactive 1 day internationally recognised training program is designed for those people who require a basic understanding of the techniques and principles of Lean 6 Sigma.Duration1 Days, 9.00-16.00Who should attend?Lean Six Sigma is used across all sectors and all different sizes of business. Manufacturing Health Services Financial Services Retail Government Services Education Oil and Gas Services Logistics and Supply Chain Services Lean 6 Sigma White Belt is the beginning of the journey of behavioural and cultural change. All employees can benefit from this course enabling them to understand the methodologies and assist those who are involved in process improvement activities.Course objectivesLean Six Sigma provides a comprehensive and proven approach for the positive transformation of any organization by using the principles, methods, tools, and techniques to improve the key processes that make up the organization. Lean Six Sigma specifically offers the following benefits: Improved Quality of products and services Lower amounts of defects, scrap, and rework Improved delivery times Reduced waiting times Reduced costs Improved customer satisfaction Improved employee morale Course content Brief history of Lean and Six Sigma 5s (Workplace organization) 8 Typical Wastes found in most processes Visual management Standardization Kaizen Activities / Plan, Do, Check, Act (Adjust) Basic Problem Solving What are the benefitsThere is no examination during this course, as the delegates are fully engaged throughout the day. At the end of the course, they will be equipped with the knowledge required to understand basic process improvement techniques, their benefits and some of the terminology used in readiness to assist their co-workers.In-House CoursesOffering better value for money, they can be designed to closely match your specific requirements.Style of Delivery and Course LeadersThis course is delivered in partnership with Lean 6 Services. Our course leaders have extensive industrial experience. They are qualified and experienced Process / Operational Managers with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the AmericasCertificationDelegates successfully completing the course will be awarded an ILSSI (International Lean Six Sigma Institute) Accredited training certificate.
This 2 day internationally recognised training program is designed for those people who require working understanding of the techniques and principles of Lean 6 Sigma.Duration2 Days, 9.00-16.00 (including an exam on day 2)Who should attend?Lean Six Sigma is used across all sectors and all different sizes of business. Manufacturing Health Services Financial Services Retail Government Services Education Oil and Gas Services Logistics and Supply Chain Services Lean 6 Sigma Yellow Belt dives deeper into Lean tools and techniques and starts looking into Six Sigma methodologies (DMAIC) and is intended for those who would assist and participate in process improvement activities. This can include workers who physically work on the job, after all who knows better that the person / people using the process day in, day out? The ‘Yellow Belt’ would normally assist the Green or Black Belt who are usually the project lead.Course objectivesLean Six Sigma provides a comprehensive and proven approach for the positive transformation of any organization by using the principles, methods, tools, and techniques to improve the key processes that make up the organization. Lean Six Sigma specifically offers the following benefits: Improved Quality of products and services Lower amounts of defects, scrap, and rework Improved delivery times Reduced waiting times Reduced costs Improved customer satisfaction Improved employee morale Course content Recap basic tools covered in White Belt – Delegates DO NOT have to complete White Belt to commence Yellow Belt as all topics are covered 5s, 8 Wastes, Visualization, Standardization Kaizen Activities / Plan, Do, Check, Act (Adjust) Process flow / Value Stream Mapping Introduction: Define, Measure, Analyse, Improve, Control (DMAIC) Benefits of data driven decision making 7 Quality Tools What are the benefitsIn order to demonstrate a good understanding of the topics discussed, there is an examination on Day 2 of this course. This is a multi-choice open book exam. On successful completion, delegates can call themselves certified Lean 6 Sigma Yellow Belts. Having a large percentage of the workforce trained to Yellow Belt will allow the organization to become pro-active in applying continuous improvement to make their processes Safer, Easier, Better, Faster and Cheaper resulting in improved customer satisfaction and business stability.In-House CoursesOffering better value for money, they can be designed to closely match your specific requirements.Style of Delivery and Course LeadersThis course is delivered in partnership with Lean 6 Services. Our course leaders have extensive industrial experience. They are qualified and experienced Process / Operational Managers with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the AmericasCertificationDelegates successfully completing the course will be awarded an ILSSI (International Lean Six Sigma Institute) Accredited training certificate.