Quality Courses

Our Quality Management Systems (QMS) courses are vital to organisations looking to improve the quality of their products and services, consistently meet their customers’ expectations, and manage an efficient supply chain. Our ISO 9001 Quality Management and Auditor courses help organisations understand, develop and improve their Quality Management Systems.



Showing 1-6 of 6 courses
ISO 9001:2015 Foundation

IntroductionA one-day CQI and IRCA Certified training awareness programme for those requiring an introduction to the ISO 9001:2015 standard and how it can be used to develop and improve quality management systems. This foundation course gives an introduction to the most widely used standard for Quality Management in the world. Creation of a successful quality system relies on more than reading the text in the standard; it demands an understanding of requirements and a considered application of the standard to the organisation. This course will provide delegates with an insight into the important world of quality standards, their development and the certification process.Duration1 Day, 09.00 – 17.00Who should attend?Specially designed for managers, supervisors, those with potential quality roles or anyone wishing to understand and assess the impact and relevance of quality management to their organisations. Also useful to anyone who needs an introduction to quality assurance or those wishing to attend the CQI and IRCA Certified training 2-day auditor course without prior experience of quality systems.Course objectivesThis course will equip delegates with an understanding of the development and application of Quality Management techniques and how the ISO 9001:2015 standard is interpreted and implemented. On completion of the course we expect delegates to be able to: Describe the purpose of a quality management system with relevance to the 7 principles of quality management Explain the purpose, content and interrelationships of ISO 9000, ISO 9001, and ISO 9004 Interpret the requirements of ISO 9001 in the context of an effectively implemented business management system Course content Background to Quality Assurance Setting quality objectives The ISO 9001:2015 series standards Measurement and analysis Process Approach Continual improvement The 7 quality management principles Organisational Context ISO 9001 clause requirements Risk based thinking What are the benefitsAttendance will enable delegates to: Decide how best to develop the Quality Management Systems of their organisation Add to their quality management career credentials Understand the relevance of quality standards to their organisation Be able to set quality objectives. Demonstrate the competitive benefits of quality standards to their own and other organisations In-House CoursesOffering better value for money, they can be designed to closely match your specific requirements.Style of Delivery and Course LeadersOur course leaders have extensive experience in Quality Management across a wide range of sectors including manufacturing, service and professional organisations including Local, National and International Government. This wide experience enables them to make the course more interesting by using their relevant examples and case studies during workshop discussions. Our team of staff has extensive experience of working across cultural boundaries, through their work in Europe, Africa, the Middle East, Asia and the Americas.Certification Delegates successfully completing the course will be awarded a CQI and IRCA Certified training accredited certificate. (2350).

£495.00 ex vat
Design & Build a QMS

IntroductionThis 2-day course is designed to equip delegates with the knowledge and practical skills to create your own Quality Management System (QMS). Discover the actions, tools and techniques required to design, implement or improve a QMS including procedural and process information.Duration2 Days, 9.00 – 17.00Who should attend?Typically professionals who: Manage compliance obligations including statutory and regulatory requirements Are responsible for processes within an organisation Manage documentation and records keeping programs and systems Manage or oversee supplier and contractor quality-related performance Manage compliance or quality-related conformance audit programs Conduct strategic management reviews of quality-related performance outcomes Manage or oversee issue resolution relating to product, service or process quality Manage or overview improvement initiatives to enhance some aspect of quality Course objectivesLearn how to bring the necessary discipline and control to your operations with strategies to identify problems, assign resources and evaluate and improve the effectiveness of your system.Course content Understanding the elements of a QMS Establish the scope and purpose of a QMS based on stakeholder needs and expectations Design a QMS framework incorporating process management tools and techniques Undertake GAP analysis and document processes incorporating operational controls Implement or improve a QMS framework using training, communication and performance monitoring tools and techniques Evaluate performance results and implement improvements What are the benefitsAs a contributor to Continuous Personal Development, this course offers valuable day to day knowledge and skills essential to an efficient quality management system.In-House CoursesOffering better value for money, they can be designed to closely match your specific requirements.Style of Delivery and Course LeadersOur course leaders have extensive experience in Quality Management across a wide range of sectors including manufacturing, service and professional organisations including Local, National and International Government. This wide experience enables them to make the course more interesting by using their relevant examples and case studies during workshop discussions. Our team of staff has extensive experience of working across cultural boundaries, through their work in Europe, Africa, the Middle East, Asia and the Americas.CertificationDelegates successfully completing the course will be awarded an iqms Learning certificate of Attainment

£745.00 ex vat
ISO 9001:2015 Internal Auditor

IntroductionThis highly interactive two-day CQI and IRCA Certified training programme is designed for those people who require a sound understanding of the techniques and principles of quality auditing. It also covers the role of the internal auditor in the development and improvement of an effective quality management system. The role of the internal quality auditor is changing. It is no longer enough that internal audits check procedural conformance, but auditors now need to be able to audit processes with emphasis on risk. Delegates will also become more aware that they play a key role in the development and improvement of working practices across the organisation. This course focuses delegates on the most important attributes of a modern and effective quality management system and helps them to understand the role of the auditor in its development and continual improvement. It introduces delegates to the ISO 9000 series standard and the 7 quality management principles that underpin them.Duration2 Days, 09.00 – 17:10 (Day 1) 08.45 – 17:15 (Day 2)Who should attend?This course is essential for those who will undertake internal quality audits, or who will be required to plan, manage and implement internal audit programmes. Other people who find this course useful are team leaders and supervisors in quality-driven organisations, who are looking to broaden their awareness of quality issues in order to understand how they can improve their overall contribution to the success of the business. The course does not require any past auditing or quality management experience.Course objectivesTo enable those attending to plan, perform and report the results of internal quality audits with the aim of developing and improving the quality management system of an organisation. To help delegates understand the key attributes of an efficient and effective quality management system and the role of the internal auditor in its continual improvement and development. This course will equip delegates with an understanding of the development and application of Quality Management techniques and how the ISO 9001:2015 standard is interpreted and implemented.Course content Plan-Do-Check-Act methodology and other fundamental quality management principles Business process auditing Risk based thinking Quality Internal Auditor The structure and principles of the ISO 9000 series standards An overview of ISO 9001 Quality management system implementation issues Effective auditing techniques and good audit practice What are the benefitsThis course, combined with a CQI and IRCA certified ISO 9001:2015 Foundation course, satisfies the formal training requirements for those wishing to register with CQI and IRCA certified training as an Internal Quality Auditor. Successful delegates will be equipped with the technical skills and knowledge required to plan, conduct and report internal quality audits. Delegates also find the interactive nature of the course, its challenging content and extensive use of team-based exercises stimulating and surprisingly enjoyableIn-House CoursesOffering better value for money, they can be designed to closely match your specific requirements.Style of Delivery and Course LeadersOur course leaders have an unrivalled quality management systems design and improvement experience. They are qualified and experienced auditors with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the AmericasCertificationDelegates successfully completing the course will be awarded a CQI and IRCA Certified training accredited certificate. (2351)   If you're looking for the ISO 9001:2015 Lead Auditor course, please click here

£795.00 ex vat
IMS Auditor (QHSE)

IntroductionThis integrated management systems internal auditor programme combines the disciplines of quality, environmental and health & safety management auditing based on the ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 standards. This three-day interactive training programme is designed for those who need to be able to understand and apply recognised principles and techniques of effective management system auditing to quality, environmental and health & safety management systems. The modern management systems auditor cannot rely on procedural auditing, but also needs to be able to audit processes with an emphasis on risk-based thinking. An effective audit will bring benefits to your organisation and ensure the integrated management system (IMS) continues to meet its objectives. Internal auditors need to understand their role and responsibilities and be sufficiently competent in evaluating the IMS effectively. This course focuses delegates on the most important attributes of an IMS and helps them to understand the role of the auditor in its development and continual improvement.Duration3 days, 9.00 – 17.30Who should attend?This course is essential for those who will undertake internally integrated management system audits based on the ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 standards, or for those who will be required to plan, manage and implement internal audit programmes. Other people who will find this course useful are team leaders and supervisors within the IMS, who are looking to broaden their awareness of quality, environmental and occupational health & safety issues to understand how they can improve their overall contribution to the success of the business. The course does not require any past auditing or quality, environmental and health & safety management system experience.Course objectivesUpon successful completion of this course, students will: Understand the purpose and benefits of management systems Have a greater understanding of the structure, content and the intent of ISO 9001 and ISO 14001:2015 Be familiar with the terms and definitions used Have a greater understanding of the concept of the process model and apply the process approach Be aware of all stages of the audit cycle Gain the knowledge and skills necessary to plan, conduct, report internal audits of management systems Course content Overview of ISO 9001:2015 quality, ISO 14001:2015 environmental and ISO 45001:2018 occupational health & safety management system requirements Plan-Do-Check-Act methodology Quality and environmental management principles Risk-based thinking Auditors roles and responsibilities Types of audits Effective auditing tools and techniques and good audit practices Reporting valid findings and managing corrective actions What are the benefitsSuccessful delegates will be equipped with the technical skills and knowledge required to plan, conduct and report internal integrated management systems audits, saving both times spent on auditing and cost to your organisation. Delegates also find the interactive nature of the course, its challenging content and extensive use of team-based exercises an enjoyable and effective way to learn.In-House CoursesOffering better value for money, they can be designed to closely match your specific requirements.Style of Delivery and Course LeadersOur course leaders are management systems professionals, as well as being qualified, registered and experienced auditors. They have extensive knowledge across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. They have all cut their teeth as successful change agents within high profile organisations, and fully understand the range of technical, legislative and people challenges that face those with a responsibility for delivering real quality improvements.CertificationDelegates completing the course will be awarded an iqms Learning certificate.

£895.00 ex vat
ISO 9001:2015 Lead Auditor

IntroductionThis intensive ISO 9001 lead auditor course, is a challenging and highly interactive CQI and IRCA certified training program is for those people who require an in-depth understanding of the range of auditing techniques and protocols associated with the Lead Auditor role.Duration5 Days, 08.30 – 17.30 (days 1-3) 08.30 – 17.45 (day 4) 08.30 – 16.15 (day 5)Who should attend?Those attending this course are expected to have knowledge of the following: Quality management principles and concepts: The Plan, Do, Check, Act (PDCA) cycle The relationship between quality management and customer satisfaction Quality management terms and definitions and the 7 Quality Management Principles The process approach used in quality management Process Based Quality Management Systems The structure, content and requirements of ISO 9001 This knowledge can be gained in a number of ways: Previous experience and existing knowledge Attending a CQI and IRCA certified training ISO 9001 Foundation course – or equivalent Reading or self-study If you would like to attend our CQI and IRCA certified training registered ISO 9001 Foundation course at a discounted price to help you prepare for this Lead Auditor course please contact us.Course objectives To enable you to lead an audit team Audit the quality management system of an organisation to the requirements of ISO 9001:2015. Course content ISO 9001:2015 – evidence required for conformity Roles and responsibilities of auditors and lead auditors Processes and techniques for planning, conducting & reporting audits Audit follow-up activities and auditing for continual improvement What are the benefitsThe ISO 9001 training course is designed not only to help people perform value-adding quality audits but also to develop delegates’ wider understanding of quality management systems design and implementation. In particular, it will help delegates get to grips with those issues of ever-increasing importance, such as risk-based thinking, understanding how internal and external issues are managed by an effective management system, customer satisfaction, continual improvement and the management of processes. It will help delegates understand how these critical issues can be embedded into the quality management system of an organisation. Successful completion of the course and the achievement of the 50% pass mark will satisfy the formal training requirements for those wishing to register as an auditor, lead auditor or principal auditor with the CQI and IRCA Certified training scheme.In-House CoursesOffering better value for money, they can be designed to closely match your specific requirements.Style of Delivery and Course LeadersOur course leaders are quality management professionals, as well as being qualified, registered and experienced auditors. They have extensive knowledge across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. They have all cut their teeth as successful change agents within high profile organisations, and fully understand the range of technical, legislative and people challenges that face those with a responsibility for delivering real quality improvements.CertificationDelegates successfully completing the course, including examination, will be awarded a CQI and IRCA Certified training accredited certificate. (2352).

£1,445.00 ex vat
IMS Auditor (Quality/Environment)

IntroductionThis integrated management systems internal auditor programme combines the disciplines of quality and environmental management systems. The course is based on auditing to the ISO 9001:2015 and ISO 14001:2015 standards. This interactive three-day training programme is designed for those who need to be able to understand and apply recognised principles and techniques of effective management system auditing for quality and environmental management systems. The modern management systems’ auditor needs to be trained not only on procedural auditing, but also be able to audit processes with an emphasis on a risk-based approach. An effective audit will bring benefits to your organisation and ensure the integrated management system (IMS) continues to meet its objectives. Internal auditors need to understand their role and responsibilities and be sufficiently competent in evaluating the IMS effectively. This course focuses delegates on the most important attributes of an IMS and helps them to understand the role of the auditor in its development and continual improvement.Duration3 days, 9.00 – 17.30Who should attend?This course is an essential for those who will undertake internal integrated management system audits based on the ISO 9001:2015 and ISO 14001:2015 standards, or who will be required to plan, manage and implement internal audit programmes. Other people who find this course useful are team leaders and supervisors within the IMS, who are looking to broaden their awareness of quality and environmental issues in order to understand how they can improve their overall contribution to the success of the business.Course objectivesUpon successful completion of this course, students will: Understand the purpose and benefits of management systems Have a greater understanding of the structure, content and the intent of ISO 9001 and ISO 14001:2015 Be familiar with the terms and definitions used Have a greater understanding of the concept of the process model and apply the process approach Be aware of all stages of the audit cycle Gain the knowledge and skills necessary to plan, conduct, report internal audits of management systems Course content Overview of ISO 9001:2015 quality and ISO 14001:2015 environmental Management System requirements Plan-Do-Check-Act methodology Quality and environmental management principles Risk-based thinking Auditors roles and responsibilities Types of audits Effective auditing tools and techniques and good audit practices Reporting valid findings and managing corrective actions What are the benefitsSuccessful delegates will be equipped with the technical skills and knowledge required to plan, conduct and report internal integrated management systems audits, saving both time spent on auditing and cost to your organisation. Delegates also find the interactive nature of the course, it’s challenging content and extensive use of team-based exercises an enjoyable and effective way to learn.In-House CoursesOffering better value for money, they can be designed to closely match your specific requirements.Style of Delivery and Course LeadersOur course leaders are quality management professionals, as well as being qualified, registered and experienced auditors. They have extensive knowledge across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. They have all cut their teeth as successful change agents within high profile organisations, and fully understand the range of technical, legislative and people challenges that face those with a responsibility for delivering real quality improvements.CertificationDelegates successfully completing the course will be awarded an iqms Learning Integrated Management System (IMS) Auditor certificate.

Our Quality Management Systems courses are vital to organisations looking to improve the quality of their products and services, consistently meet their customers’ expectations, and manage an efficient supply chain. Registered with professional bodies such as the Chartered Quality Institute and International Register of Certificated Auditors (CQI and IRCA); project analysts, managers and supervisors will feel confident they can deliver reliable, high-quality products and projects after completing our Quality Assurance (QA) courses. Our Quality Management training will teach you the knowledge and skills required to develop, improve and implement a Quality Management System within your workplace. These courses address various aspects of Quality Management; an understanding of ISO 9001:2015 requirements, conducting internal, supply chain, and lead audits, and developing the skills to drive Improvement within your organisation. All of our course leaders are qualified and highly experienced in Quality Management, with extensive knowledge and background across a wide range of industrial, commercial, and institutional sectors.

We have extensive experience in developing bespoke training and coaching, designed to enhance the capability of your people to drive Management System improvement programmes and manage risks with confidence at all levels to achieve managed sustainable results.

Contact us to discuss how we can help you.

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