Our contact details
Address: Business & Innovation Centre, Wearside, Sunderland, SR5 2TA
Phone Number: 00 44 191 5166191
Contact: Please contact us via this form
The type of personal information we collect
In the task of providing our services we may collect and process the following information:
- Name, address, email address and phone number
- Job title, department, company and industry sector you work in
- Financial and credit card information
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
- Dietary intolerances
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To provide the training or consultancy services requested
Where necessary we will share your information with partners, notably third party awarding body organisations, in order to provide accredited certificates where required. Awarding bodies are;
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting email@example.com
(b) We have a contractual obligation.
(c) We have a legal obligation.
How we store your personal information
Your information is securely stored on Business & Innovation Centre servers.
We keep course & exam data for extended periods of time as required by the respective Awarding Body. We will then dispose your information by secure disposal of paper records and deletion of digital records
The cookies used on the site
The following cookies are stored on your computer and are solely for the purpose of the functionality of the site, they are not used in any way to track you outside of the website or to provide to any third parties.
XSRF_token : This cookie is used to prevent cross site scripting.
iqms_session : This cookie is used store data required to keep preferences selected and entered booking information across the site common across pages and to enable a better browsing experience.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at firstname.lastname@example.org if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at email@example.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk