A Glimpse into the Future of ISO 9001
The new revision of ISO 9001 targeted for 2026 is far from concluded. The changes may be many and varied, ideally will not take any of us by surprise, but will present change for the better in the requirements of the world most populous Quality standard.
We have got some insight of what changes might be expected though. Below is a roam through the topics which experts anticipate to see most revision when the time comes for the standard update;
- Integration of emerging technologies, including the rapid increase in digitization and the use of artificial intelligence (AI) in automated decision marking
- Inclusion of ethics and integrity and alignment with company decisions, actions and interactions with stakeholders
- Expansion of the concept of customer satisfaction to become the entire customer experience
- Renewed focus on quality assurance (this could also lead to increased customer pressure to get ISO 9001 certified, a development that ISO would certainly appreciate)
- Clarifications for service providers and strengthening service requirements (some even suggest a separate standard for services)
- Further clarifications that the QMS is an integral part of the business processes
After maintaining the status-quo of ISO 9001 for 11 years, it is possible that the 2026 revision will contain important changes. On the other hand, the mandated high-level structure limits the possible innovation. We’ll see…
iqms Learning will endeavour to keep up to speed with the planned changes and will bring the information to its community with the clarity that our customers expect.
Look out for our blogs for updates and if you need to speak to one of our experts call anytime on +44 (0) 191 5166191, contact us here or email us at enquiries@iqmslearning.co.uk.